Watch the FutureSource AI voice agent answer a real call

What happens in the call

About this recording

A garage owner calls about a website and hangs up with a consultation in the calendar. Nothing on the caller’s side is scripted: he interrupts partway through to ask whether the site could take bookings, and the agent takes the question and comes back to the appointment. The call opens by asking whether to continue in French or English — the French recording is the same call taken the other way.

We publish the calls rather than describing them because a description of an AI answering a phone tells you almost nothing. Hearing one tells you whether it would pass for your front desk.

Transcript

Transcribed automatically from the recording. Speaker labels were added; the wording is as spoken, including where the audio defeats the transcriber — both callers spell an email address out loud.

0:00Agent

Hello, thank you for calling FutureSource. Do you prefer to continue in French or English?

0:06Caller

Uh, I'd prefer to continue in English.

0:09Agent

Great. How can I assist you today?

0:13Caller

Oh, well, I was just wondering, what kind of services you guys offer?

0:18Agent

We offer a range of services, including consulting, project management and tailored business solutions to help streamline operations and improved efficiency. Is there a specific type of service you're looking for? I'd be happy to provide more details.

0:35Caller

Well, I own a, I own a garage and I was looking to get a website.

0:42Agent

We can definitely help with that. We specialize in creating tailored websites for businesses, including garages, to help you showcase your services, attract more customers, and grow your online presence. Would you like to schedule a consultation to discuss your specific needs and goals for the website? If so, I can help arrange that for you.

1:02Caller

Uh, yeah, sure. That sounds good.

1:06Agent

Great. Can I have your name, please, to get started with scheduling the consultation?

1:11Caller

So my name's John.

1:13Agent

Thank you, John. Could you let me know your preferred date and time for the consultation?

1:21Caller

Uh, would Monday at one p.m. work?

1:28Agent

To confirm, you're asking for Monday, August 10th, 2026 at one PM. Let me quickly check if that slot is available. One moment, please. The slot on Monday, August 10th, 2026 at one PM is available. Could you please provide your email address so I can send you the meeting confirmation. Kindly spell it out to avoid any errors.

1:56Caller

Okay, perfect. Uh, so my email is hello at futuresource.ca. It spelled H-E-L-O at F-U-T-U-R-E-S-O-U-R-C-E dot C-A.

2:12Agent

Thank you, John. Just to confirm, your email is spelled as HELLO at FEL.

2:21Caller

Actually, I have a question. I was wondering, like, do you guys, will my website be able to have an online booking system or?

2:33Agent

Yes, we can integrate an online booking system into your website. This feature will allow your customers to schedule appointments directly through your site, making it convenient for both you and your clients. We can discuss the specific requirements and options during the consultation. Is there anything else you would like to know or add before I finalize the appointment?

2:58Caller

No, that's perfect.

3:00Agent

Your consultation for website development has been scheduled for Monday, August 10th, 2026 at one PM. You will receive a confirmation email at hello at futuresource.ca. Is there anything else I can assist you with today?

3:20Caller

No. That's it. Thanks.

3:22Agent

You're welcome, John. Thank you for choosing FutureSource. Have a great day. Goodbye.

3:29Caller

Bye.